FAQ's and Policies

Shipping policy

At Virtuous Cycle Coffee, we take pride in delivering our meticulously crafted products to your doorstep. All U.S. orders are shipped via USPS or UPS.
We strive for timely fulfillment, with orders typically processed within 1-3 business days.
Your coffee should arrive within 5-7 business days after your order is placed. Please note that delivery times may vary during peak seasons or due to unforeseen circumstances.
Once your order is on its way, we'll send tracking information to the email provided during checkout, keeping you connected to the journey of your brew.
If your location has specific postal restrictions, please reach out to our support team at virtuouscyclebrews@gmail.com for tailored assistance.

To ensure a seamless experience, we’ll send a shipping confirmation email to the address provided during checkout as soon as your order is dispatched. If you haven’t received this confirmation, please contact us at virtuouscyclebrews@gmail.com, and we'll be happy to assist.

Bag Size: Each regular coffee subscription bag is 12oz, which brews approximately 21 cups of filtered coffee. (Each Office Subscription is 2.5lbs)
Shipping Date: We ship all subscription orders on Wednesdays.
Billing Date: Your credit card will be charged on the same day of the week that you originally placed your order, based on your selected frequency (bi-weekly or monthly).
Changes: You can log in to manage your billing information at any time. To cancel or modify your subscription, simply email us at virtuouscyclebrews@gmail.com, and we will promptly assist you.
Support: For any questions regarding our coffee, brewing tips, or delivery services, please don't hesitate to reach out to us at virtuouscyclebrews@gmail.com.

Your delight is our joy:

Our commitment to quality is unwavering, and we want every cup to be a source of delight. If your coffee doesn’t meet your expectations or there’s an error with your order, we’d love the opportunity to make it right.
Sometimes, a small adjustment in your brewing process can elevate your coffee experience. If that’s not the case, we’re happy to offer an exchange within 15 days of your purchase.
To share your concerns or request a return, please contact us at virtuouscyclebrews@gmail.com with any relevant details or images.
Please note that customers are responsible for the cost of shipping returned or exchanged items.

We extend our commitment to excellence to all our products, including merchandise, apparel, and equipment. If you’re not fully satisfied with your purchase, you can return items within 14 days for a refund or exchange.
To initiate a return, please email virtuouscyclebrews@gmail.com with your name, order number, purchase date, the items in question, and the reason for return. Please ensure the items are returned within 14 days to qualify for a refund or exchange.
Kindly note that return shipping charges are not covered by Virtuous Cycle Coffee, and original shipping fees are non-refundable. All refunds for online purchases will be processed to the bank account associated with your purchase.